We set up the systems that reply to a new customer the moment they reach out, so a small service business stops losing jobs to whoever picked up first.
Someone's AC dies at dinner. They fill out your form or leave a voicemail. Nobody sees it until 8 am. By then they have called two other companies and one of them picked up.
That was a $400 to $8,000 job, and it walked because nobody replied. It happens to every small service business every week. Most owners know it and have not had time to fix it.
A form that exists, works on a phone, and sends the customer an instant "got it, here's what happens next" by text or email. Most sites we look at have no form at all.
The caller gets a text within a minute with a way to book. Where your phone system allows it, and with the consents the rules require.
Every lead lands in one place you actually look at. If nobody has booked within 24 hours, a follow-up goes out on its own.
Google reviews get a reply, approved by you before it posts, so the profile looks alive to the next person searching.
You get a free list of the three fixes we would make first, specific to your business. No call required.
Pay for a $249 Fix Sprint by card. The scope is one named fix, written down before you pay.
Delegated access only, never passwords. We back up before any change and keep a rollback note.
A handoff with what changed, before-and-after screenshots, and a test lead that went through end to end.
Prices are for businesses in the United States. Not available to healthcare, legal, or financial-services businesses.
No. Everything can happen by email. If you would rather talk, ask for a 10-minute call and we send a booking link. It is an option, never a requirement.
Never. Every platform we work in (WordPress, Wix, Squarespace, HubSpot, Jobber, ServiceTitan, Google Business Profile) lets you add us as a delegated user with the minimum role. The onboarding form walks you through it in a few clicks per platform.
If we cannot get edit access within three days of payment, we refund in full. If the site cannot be edited at all, we offer to build the fix as a new page on hosting you control, at a re-quoted price, or refund.
Only with your written confirmation of the consent basis, and never in a sprint. Missed-call text-back and review requests need carrier registration and customer consent, so they come in month two of a retainer at the earliest.
The automations, copy, and code are produced with AI tools, then reviewed, tested, and delivered under Chasen Macer's direction. You get a human accountable for the result and the speed of the tools.
Sprints carry a 7-day no-questions refund. On any job, if something is off we over-deliver once, then offer a partial refund before we close it out. We do not dispute refund requests under $500.
Send your website. You get three specific fixes back, whether or not you ever buy anything.